The Implications of locally managed SNSs on e-government implementation and community building
DOI:
https://doi.org/10.18196/jsp.v14i3.336Keywords:
e-government;, community building;, social network sites (SNSs);, urban village;, SurabayaAbstract
The local government of Surabaya builds Social Network Sites (SNSs) in interacting with citizens. In addition, at the sub-local level, social communication institutions located in each urban village manage SNSs as well. This research aims to find the implications of the use of locally managed SNSs in each urban village in Surabaya. The research used a qualitative approach and case study. The data was collected by interviewing 15 informants and observing digital artifacts on local SNSs in several urban villages. This research found that the use of locally managed SNSs in urban villages has implications for strengthening e-government implementation, firstly, to provide a variety of services and public information about the potential and strengths of each urban village; secondly, to activate and increase public capacity in each urban villages in the digitalization. Another implication is on community building by maintaining stakeholder engagement and building ‘we feeling’ in the public of each urban village. This research provides insight into the management and use of SNSs in sub-local contexts both for the reinforcement of e-government implementation and the maintenance of social capital in a developing country that seeks to maintain democratization stability.
References
Achmad, M., Ashariana, & Nurkadarwati. (2022). The Governments’ Use of Social Networking Sites (SNS) to Promote Citizens’ Trust During the COVID-19: Perceived Religious Values as a Moderator. Journal of Ethnic and Cultural Studies, 9(4), 156–186. https://doi.org/10.29333/ejecs/1383
Bwalya, K. J., & Mutula, S. (2014). E-Government: Implementation, adoption and synthesis in developing countries. In E-Government: Implementation, Adoption and Synthesis in Developing Countries. https://doi.org/10.1515/9783110305272
Coleman, S. (2008). Foundations of Digital Government. https://doi.org/10.1007/978-0-387-71611-4_1
Daneshvar, H., Anderson, S., Williams, R. A., & Mozaffar, H. (2018). How Can Social Media Lead to Co-Production ( Co-Delivery ) of New Services How Can Social Media Lead to Co-Production ( Co-Delivery ) of New Services for the Elderly Population ? A Qualitative Study. February. https://doi.org/10.2196/humanfactors.7856
De Castro, C. A., & De Castro, E. G. (2022). E-Government Initiatives of Local Governments in the Philippines. Journal of Community Development Research (Humanities and Social Sciences), 15(3), 55–70.
Hapsara, M., Imran, A., & Turner, T. (2017). Beyond Organizational Motives of e-Government Adoption: The Case of e-Voting Initiative in Indonesian Villages. Procedia Computer Science, 124, 362–369. https://doi.org/10.1016/j.procs.2017.12.166
Haupt, M. R., Cuomo, R., Li, J., Nali, M., & Mackey, T. K. (2022). The influence of social media affordances on drug dealer posting behavior across multiple social networking sites (SNS). Computers in Human Behavior Reports, 8(August), 100235. https://doi.org/10.1016/j.chbr.2022.100235
Johnston, K. A., & Taylor, M. (2018). The Handbook of Communication Engagement. In The Handbook of Communication Engagement. https://doi.org/10.1002/9781119167600
Kim, M., & Cho, M. (2019). Examining the role of sense of community: Linking local government public relationships and community-building. Public Relations Review, 45(2), 297–306. https://doi.org/10.1016/j.pubrev.2019.02.002
Kim, Y. C., Shin, E., Cho, A., Jung, E., Shon, K., & Shim, H. (2019). SNS Dependency and Community Engagement in Urban Neighborhoods: The Moderating Role of Integrated Connectedness to a Community Storytelling Network. Communication Research, 46(1), 7–32. https://doi.org/10.1177/0093650215588786
Linders, D., Liao, C. Z. P., & Wang, C. M. (2018). Proactive e-Governance: Flipping the service delivery model from pull to push in Taiwan. Government Information Quarterly, 35(4), S68–S76. https://doi.org/10.1016/j.giq.2015.08.004
Mina, F. L. P., Batara, E. B., Hussien, E. P., & Lavilles, R. Q. (2023). Citizens’ Adoption of an E-Health System During the Pandemic. Jurnal Studi Pemerintahan, 13(1), 86–111. https://doi.org/10.18196/jgp.v13i1.13541
Moilanen, T., & Rainisto, S. (2009). How to Brand Nations. In Cities and Destinations. Houndmills: Palgrave
Ndou, V. D. (2004). E - Government for Developing Countries: Opportunities and Challenges. The Electronic Journal of Information Systems in Developing Countries, 18(1), 1–24. https://doi.org/10.1002/j.1681-4835.2004.tb00117.x
Powers, M., Schmitz, C., & Beckwith Moritz, M. (2019). Preparing social workers for ecosocial work practice and community building. Journal of Community Practice, 27(3–4), 446–459. https://doi.org/10.1080/10705422.2019.1657217
Putnam, R. D. (2000). Bowling alone, The collapse and revival of American community.
Raza, S. A., Qazi, W., Umer, B., & Khan, K. A. (2020). Influence of social networking sites on life satisfaction among university students: a
mediating role of social benefit and social overload. Health Education, 120(2), 141–164. https://doi.org/10.1108/HE-07-2019-0034
Review, L. G., Public, I., & Review, M. (2014). E-Government and Websites. In E-Government and Websites. https://doi.org/10.4324/9781315719542
Rustinsyah, R. (2019). Social capital in agricultural irrigation management of “RBUMDES Mursapa.” Masyarakat, Kebudayaan Dan Politik, 32(2), 123. https://doi.org/10.20473/mkp.v32i22019.123-133
Saputra, L. N. H. A., Khaerah, N., Abdillah, A., & Mustari, N. (2023). E-Governance and Public Services in Local Governments: Study of The Taspen Smart Card Programfor Pension Fund Services in Makassar City and Pinrang Regency. Jurnal Studi Pemerintahan, 13(3), 356–382. https://doi.org/10.18196/jgp.v13i3.15823
Scholta, H., Mertens, W., Kowalkiewicz, M., & Becker, J. (2019). From one-stop shop to no-stop shop: An e-government stage model. Government Information Quarterly, 36(1), 11–26. https://doi.org/10.1016/j.giq.2018.11.010
Schuppan, T., & Köhl, S. (2017). One stop government: Stalled vision or a matter of design? - Empirical findings from social services in Germany. Proceedings of the Annual Hawaii International Conference on System Sciences, 2017-Janua(March 2020), 2448–2457. https://doi.org/10.24251/hicss.2017.296
Self, A. N. (2020). Social Network Sites as Virtual Communities. In A Networked Self. https://doi.org/10.4324/9780203876527-12
Suciska, W. (2016). Optimalisasi Penerapan E-Government melalui Media Sosial dalam Mewujudkan Good Governance. Prosiding Seminar Nasional Komunikasi 2016, 2(6), 374–389. http://repository.lppm.unila.ac.id/2948/1/303-525-1-PB.pdf
Suh, J., Auberson, L., & Ede, S. (2022). Connected backyard gardening as a platform for suburban community building in Adelaide, Australia. Community Development, 53(1), 21–38. https://doi.org/10.1080/15575330.2021.1936103
Tanyanyiwa, V. I., & Mufunda, E. (2021). Community Development in Urban Areas Using Resident Participation as a Strategy. June 2021, 98–109. https://doi.org/10.1007/978-3-319-95714-2_26
Tejedo-Romero, F., Araujo, J. F. F. E., Tejada, Á., & Ramírez, Y. (2022). E-government mechanisms to enhance the participation of citizens and society: Exploratory analysis through the dimension of municipalities. Technology in Society, 70(December 2021). https://doi.org/10.1016/j.techsoc.2022.101978
Third, A., Collin, P., Walsh, L., & Black, R. (2019). Digital Citizenship. In Studies in Childhood and Youth. https://doi.org/10.1057/978-1-137-57369-8_5
Tiwari, S., Lane, M., & Alam, K. (2019). Do social networking sites build and maintain social capital online in rural communities? Journal of Rural Studies, 66(February), 1–10. https://doi.org/10.1016/j.jrurstud.2019.01.029
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Inri Inggrit Indrayani
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Jurnal Studi Pemerintahan is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) license.
